Echo Chamber

Transmit your thoughts across the void. We're listening.

Send a Transmission

Have a question, suggestion, or just want to say hello? Use the form below to reach our team.

Communication Channels

Alternative ways to reach the Massival collective.

Email

General Inquiries: [email protected]

Support: [email protected]

Press: [email protected]

Phone

Main Office: +1 (415) 555-0199

Support Line: +1 (415) 555-0198

Hours: 9am - 6pm PST, Monday - Friday

Live Support

For immediate game assistance, visit our Help Portal to chat with a support agent.

Available 24/7 for all active players.

Follow Our Signal

Frequently Asked Questions

Quick answers to common inquiries from across the galaxy.

How do I report a bug in one of your games?

Bugs can be reported through our in-game feedback system, which you can access from the settings menu in any of our titles. Alternatively, you can submit a detailed report through our Help Portal with screenshots or video if possible. Our QA team reviews all reports and prioritizes fixes based on severity and impact.

Do you offer internships or entry-level positions?

Yes! We believe in nurturing new talent. We offer internships in various departments throughout the year, as well as associate positions for recent graduates. Check our Careers page for current openings, or send your portfolio and resume to [email protected] for consideration in future opportunities.

How can I request a refund for a game purchase?

Refund policies vary by platform. For direct purchases from our website, we offer refunds within 14 days of purchase if you've played less than 2 hours. For games purchased through Steam, Epic Games Store, or console marketplaces, please refer to their respective refund policies. If you're experiencing technical issues, our support team may be able to help before you request a refund.

Does Massival accept game pitches or ideas from the public?

While we appreciate the creativity of our community, we do not accept or review unsolicited game ideas or concepts. This policy protects both you and our development teams from potential intellectual property conflicts. If you're a developer looking to collaborate, please reach out through proper business channels with a completed prototype or portfolio of your work.

How can content creators get permission to stream or create videos of your games?

We encourage content creation! All of our games are cleared for streaming and video content creation, including monetized videos, as long as you follow our Content Creator Guidelines. For larger creators looking for collaboration opportunities or early access to new releases, please contact our community team at [email protected].

Our Bases Across the Cosmos

Visit us at one of our terrestrial outposts.

San Francisco HQ

123 Quantum Avenue
San Francisco, CA 94107
United States

Get Directions

Neo Tokyo Studio

7-2-1 Digital District
Shibuya, Tokyo 150-0002
Japan

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Montreal Studio

456 Rue de l'Innovation
Montreal, QC H2X 1Y6
Canada

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